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7 Days Returns Policy*

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Neulife gives you the option to replace or return the products bought on Neulife.com within 7 days of the receipt of the order.We will either replace the product, exchange, or issue a credit note if the product requested is out of stock.

When Returns & Exchanges are not possible

There are certain scenarios where it is difficult for us to support Returns & Exchanges :

  • Opened or used boxes will not be accepted as returns.
  • For issues like allergic reactions, gastric issues, headache, flavor like/dislike, flavor difference from one brand to other etc., products will not be applicable for return. Please consult a doctor before buying any of our products.
  • Return request is made outside the specified time frame.
  • Product is damaged because of use or product is not in the same condition as you received it.
  • Products with tampered or missing serial numbers.
  • Items that are returned without original packaging, freebies or accessories.
  • Improper storage of product. (As instructed on the product label)

What do I do if the product I’ve received is not as described?

If the product after opening is not as described, we request you to call +91 74001 71515 immediately for assistance. You will be requested to share images/Lot no/product details etc. If the product received is not up to Neulife standards, you will receive a replacement ,exchange or refund for the same.

I need to return an item, how do I arrange for a pick-up?

You can contact us on +91 74001 71515 for further assistance.